Privacy Policy

Last Updated: September 3, 2026

At Primakids, we respect the privacy of our users and are committed to protecting personal information entrusted to us.

This Privacy Policy explains how Primakids (“Primakids”, “we”, “us” or “our”) may collect, use, store, disclose and protect personal information when you visit primakids.in, create an account, purchase a subscription, use our educational Services, participate in games or competitions, or interact with our affiliate programme.

1. Scope

This Privacy Policy applies to information collected through:

  • The Primakids website;

  • User accounts;

  • Subscription and payment processes;

  • Educational activities;

  • Games and quizzes;

  • Customer support;

  • Affiliate services; and

  • Other Services provided by Primakids.

This policy should be read together with our Terms & Conditions and Refund & Cancellation Policy.

2. Information We May Collect

Depending on how you use Primakids, we may collect information such as:

Account Information

  • Name;

  • Email address;

  • Username;

  • Login information;

  • Profile information; and

  • Other information you voluntarily provide.

Student/Learning Information

Where applicable, Primakids may process information relating to a student’s learning activity, such as:

  • Classes or learning level;

  • Lessons accessed;

  • Quiz or game participation;

  • Scores;

  • Progress information; and

  • Learning activity associated with the account.

Transaction Information

When you purchase a subscription, we may receive information necessary to identify and verify the transaction, such as:

  • Transaction reference;

  • Payment status;

  • Subscription plan;

  • Amount paid; and

  • Date of transaction.

Payment card, banking or other sensitive payment credentials may be processed directly by the applicable payment service provider rather than being stored by Primakids.

Technical Information

We may automatically receive limited technical information such as:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Website usage information;

  • Log information; and

  • Cookies or similar technologies where used.

3. Children’s Personal Data

Primakids is an educational platform intended to support children and their parents or guardians.

Where Primakids processes personal data relating to a child, we will take appropriate steps required under applicable law, including requirements relating to parental or lawful-guardian consent where applicable.

We will not knowingly use children’s personal data for purposes prohibited by applicable law.

Primakids will not knowingly engage in tracking, behavioural monitoring or targeted advertising directed at children where such activity is prohibited by applicable law.

Parents or lawful guardians may contact us regarding information associated with their child’s account or to raise privacy concerns.

4. How We Use Information

We may use information to:

  • Create and manage accounts;

  • Provide educational Services;

  • Provide games, quizzes and learning activities;

  • Track learning progress;

  • Process subscriptions;

  • Verify payments;

  • Provide customer support;

  • Communicate important account or service information;

  • Maintain and secure our Website;

  • Prevent fraud and misuse;

  • Operate the affiliate programme;

  • Improve our Services;

  • Comply with legal obligations; and

  • Perform other purposes permitted by applicable law.

5. Legal Basis and Consent

Where applicable, Primakids will process personal data in accordance with applicable Indian data-protection requirements.

Where consent is required, we will seek consent in an appropriate manner.

Users may have rights relating to their personal data, including rights provided by applicable law.

6. Payment Information

Payments may be handled by third-party payment service providers.

Primakids may receive transaction-related information necessary to confirm and administer a purchase, but payment providers may independently process payment credentials under their own privacy policies and terms.

7. Cookies and Similar Technologies

Primakids may use cookies or similar technologies for purposes such as:

  • Keeping users signed in;

  • Remembering preferences;

  • Website functionality;

  • Security;

  • Performance;

  • Understanding general Website usage; and

  • Improving the user experience.

Where required by applicable law, appropriate consent or controls will be provided.

8. Sharing of Information

Primakids may share personal information with service providers where reasonably necessary to operate the Services, such as:

  • Hosting providers;

  • Payment processors;

  • Website technology providers;

  • Email/communication providers;

  • Security providers;

  • Analytics or technical service providers; and

  • Other authorised service providers.

We may also disclose information where required by law, legal process, court order, government authority, or where reasonably necessary to protect the rights, safety or security of Primakids, users or others.

We do not sell personal information in exchange for money.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Users are also responsible for keeping their account credentials confidential.

10. Data Retention

Primakids may retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide Services, maintain records, resolve disputes, prevent fraud, comply with legal obligations or protect legitimate interests, subject to applicable law.

When information is no longer required and there is no legal or legitimate reason to retain it, we may delete or anonymise it.

11. Your Rights

Subject to applicable law, users and, where applicable, parents or lawful guardians may have rights relating to personal data, including:

  • Requesting information about personal data processed by Primakids;

  • Requesting correction of inaccurate information;

  • Requesting deletion where legally applicable;

  • Withdrawing consent where consent is the basis for processing;

  • Raising privacy-related concerns or grievances; and

  • Exercising other rights available under applicable law.

Requests can be submitted to:

support@primakids.in

We may need to verify a request before acting on it in order to protect the account and personal information.

12. Parents and Guardians

Parents or lawful guardians who have questions regarding a child’s information may contact Primakids at support@primakids.in.

For privacy and security reasons, we may request reasonable information necessary to verify authority before providing access to or modifying information.

13. Affiliate Programme

If you participate in the Primakids affiliate programme, we may process information required to:

  • Create and manage your affiliate account;

  • Track qualifying referrals;

  • Calculate commissions;

  • Verify transactions;

  • Process eligible payouts;

  • Prevent fraud or abuse; and

  • Communicate affiliate-related information.

Affiliate activity may involve referral identifiers or cookies where applicable.

14. Third-Party Websites

Primakids may contain links to third-party websites or services.

This Privacy Policy does not govern third-party websites. Users should review the privacy policies of those websites separately.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, business practices or applicable legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

16. Contact and Privacy Grievances

For privacy questions, requests or complaints, contact:

Primakids
Kodala, Odisha – 761032, India
Email: support@primakids.in
Website: primakids.in

We will make reasonable efforts to address privacy-related concerns in accordance with applicable law.

By using Primakids, you acknowledge that you have read this Privacy Policy.